There are no items in your cart
Add More
Add More
Item Details | Price |
---|
When a learner is unable to access the course due to technical issues in the app/website , or doesn’t receive resources as promised in the course or mistakenly purchased a course instead of another course of VATCONS BD, the user can request for a refund which shall then go through the verification process.
If you have paid for an individual course or a bundle course, you can request a refund within 48 hours of your payment.
Refund requests are only considered valid if contacted and informed via calling 01717228581 within 48 hours of purchase clearly specifying your email address and phone number used during registration.
N.B.~Refunds do not apply to e-books. And refund for Subscription based courses will not be applicable if a refund request is submitted after class has started for that course.
Refund shall be made to the medium through which a customer has made the payment or in the form of voucher within 7-10 working days of successful processing and approval of the refund request by VATCONS BD. This confirmation will be emailed to the user.
Once a refund request has been submitted, your enrolled course will be temporarily locked. VATCONS BD shall notify you through SMS if the refund request has been accepted within 3 working days of receiving the request. After a refund request has been accepted, you’ll be unenrolled from the course and your progress will be removed. If you wish to purchase the course again, you will have to start the course from the very beginning.
It can take up to 7-10 working days for funds to return to your account after a requested refund. If it has been longer than 10 working days, please call 01717228581 (8 AM – 11 PM).
Once the refund has been done, you will receive a confirmation email/ SMS to your registered e-mail/phone number.
VATCONS BD has full authority to change the T&C from time to time and case by case scenario.